Types of Data collected
Among the types of Personal Data that this Application collects, either independently or through third parties, there are: Usage Data; Trackers; first name; last name; phone number; email address; ZIP/Postal code; city; Data communicated while using the service; answers to questions; user content; contents of the message or email; profile picture; date of the message; time the message was sent; sender of the message; number of Users; session statistics.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific information texts displayed before the Data are collected.
Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using this Application.
Unless otherwise specified, all Data requested by this Application is mandatory. Failure to provide this Data may make it impossible for this Application to provide its Service. In cases where this Application indicates some Data as optional, Users are free not to communicate such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which Data are mandatory are encouraged to contact the Owner.
Any use of Cookies – or other tracking tools – by this Application or by the owners of third-party services used by this Application has the purpose of providing the Service requested by the User, in addition to the other purposes described in this document and in the Cookie Policy.
The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Application.
Methods and place of processing of the Data collected
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Owner, in some cases, other parties involved in the organization of this Application (administrative, commercial, marketing, legal, system administration personnel) or external parties (such as third party technical service providers, postal couriers, hosting providers, IT companies, communications agencies) may have access to the Data, also appointed, if necessary, as Data Processors by the Owner. The updated list of Data Processors may always be requested from the Data Controller.
Place
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved in the processing are located. For further information, contact the Data Controller.
The User’s Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the place of processing, the User can refer to the section containing details on the processing of Personal Data.
Retention period
Unless otherwise indicated in this document, Personal Data is processed and stored for the time required by the purpose for which it was collected and may be stored for a longer period due to any legal obligations or on the basis of the consent of the Users.
Purposes of Processing of Collected Data
The User’s Data is collected to allow the Owner to provide its Service, comply with legal obligations, respond to requests or enforcement actions, protect its rights and interests (or those of Users or third parties), identify any malicious or fraudulent activity, as well as for the following purposes: Displaying content from external platforms, Contacting the User, Interaction with live chat platforms and Statistics.
To obtain detailed information on the purposes of the processing and on the Personal Data processed for each purpose, the User may refer to the section “Details on the processing of Personal Data”.
Details on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Contact the User
Contact form (this Application)
By filling out the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind of request as indicated by the form header.
Personal Data processed: ZIP code; city; last name; email; first name; phone number.
Interaction with live chat platforms
This type of service allows you to interact with live chat platforms managed by third parties, directly from the pages of this Application, in order to contact and be contacted by the support service of this Application.
If an interaction service with live chat platforms is installed, it is possible that, even if the Users do not use the service, it collects Usage Data relating to the pages in which it is installed. Furthermore, live chat conversations may be recorded.
WhatsApp Business Chat widget (Meta Platforms Ireland Limited)
The WhatsApp Business Chat widget is an interaction service with the WhatsApp live chat platform, provided by Meta Platforms Ireland Limited.
Personal Data processed: last name; contents of the message or email; contents of the user; date of the message; Data communicated while using the service; profile picture; sender of the message; first name; phone number; time the message was sent; answers to questions.
Place of processing: Ireland – Privacy Policy.
Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.
Google Analytics 4 (Google Ireland Limited)
Google Analytics is a statistics service provided by Google Ireland Limited (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use Personal Data to contextualize and personalize the ads of its own advertising network.
In Google Analytics 4, IP addresses are used at the time of collection and then deleted before the data is recorded in any data center or server. To learn more, you can consult the official documentation of Google. In order to understand Google’s use of data, please consult the Google partner policy.
Personal Data processed: Usage data; number of Users; session statistics; Tracking Tools.
Place of processing: Ireland – Privacy Policy – Opt Out.
Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them. These services are often called widgets, or small elements inserted into a website or application. They provide specific information or perform a particular function and often allow interaction with the User.
This type of service may still collect data on web traffic relating to the pages where the service is installed, even when Users do not use it.
Google Fonts (Google Ireland Limited)
Google Fonts is a typeface visualization service provided by Google Ireland Limited that allows this Application to integrate such content within its pages.
Personal Data processed: Usage Data; Tracking Tools.
Place of processing: Ireland – Privacy Policy.
Cookie Policy
This Application uses Tracking Tools. To learn more, Users can consult the Cookie Policy.
Additional information for users
Legal basis of processing
The Owner processes Personal Data relating to the User if one of the following applies:
the User has given consent for one or more specific purposes.
processing is necessary for the performance of a contract with the User and/or for the execution of pre-contractual measures;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the pursuit of the legitimate interests pursued by the Owner or by third parties.
In any case, it is always possible to ask the Owner to clarify the specific legal basis for each processing and in particular to specify whether the processing is based on the law, provided for by a contract, or necessary to enter into a contract.
More information about retention time
Unless otherwise stated in this document, Personal Data is processed and stored for the time required by the purpose for which it was collected and may be stored for a longer period due to any legal obligations or on the basis of the consent of the Users.
Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for purposes related to the legitimate interest of the Owner shall be retained until such interest is fulfilled. The User may obtain further information regarding the legitimate interest pursued by the Owner within the relevant sections of this document or by contacting the Owner.
When the processing is based on the User’s consent, the Owner may retain Personal Data for a longer period until such consent is revoked. Furthermore, the Owner may be required to retain Personal Data for a longer period to comply with a legal obligation or an order of an authority.
At the end of the retention period, Personal Data will be deleted. Therefore, at the end of such period, the right of access, deletion, rectification and the right to data portability can no longer be exercised.
User Rights under the General Data Protection Regulation (GDPR)
Users may exercise certain rights with respect to the Data processed by the Data Controller.
In particular, within the limits set by law, the User has the right to:
withdraw consent at any time. The User may withdraw consent to the processing of their Personal Data previously expressed.
object to the processing of their Data. The User may object to the processing of their Data when it occurs pursuant to a legal basis other than consent.
access their Data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
verify and request rectification. The User may verify the accuracy of their Data and request its updating or correction.
obtain the limitation of processing. The User may request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any purpose other than its conservation.
obtain the deletion or removal of their Personal Data. The User may request the deletion of their Data by the Owner.
receive their Data or have it transferred to another owner. The User has the right to receive their Data in a structured, commonly used and machine-readable format and, where technically feasible, to obtain the transfer without hindrance to another owner.
lodge a complaint. The User can lodge a complaint with the competent data protection supervisory authority or take legal action.
Users have the right to obtain information regarding the legal basis for the transfer of Data abroad including to any international organization governed by international law or set up by two or more countries, such as the UN, as well as regarding the security measures adopted by the Owner to protect their Data.
Details on the right to object
When Personal Data is processed in the public interest, in the exercise of public authority vested in the Owner or to pursue a legitimate interest of the Owner, Users have the right to object to the processing for reasons related to their particular situation.
Users are reminded that, where their Data is processed for direct marketing purposes, they can object to the processing at any time, free of charge and without providing any justification. If Users object to the processing for direct marketing purposes, the Personal Data is no longer processed for such purposes. To find out whether the Owner processes Data for direct marketing purposes, Users can refer to the relevant sections of this document.
How to exercise your rights
Any requests to exercise the User’s rights can be addressed to the Owner through the contact details provided in this document. The request is free of charge and the Owner will respond as soon as possible, in any case within one month, providing the User with all the information required by law. Any corrections, deletions or limitations of the processing will be communicated by the Owner to each of the recipients, if any, to whom the Personal Data have been transmitted, unless this proves impossible or involves a disproportionate effort. The Owner informs the User of these recipients if he/she requests it.
More information about the processing
Defense in court
The User’s Personal Data may be used by the Owner in court or in the preparatory stages of its possible establishment for the defense against abuse in the use of this Application or related Services by the User.
The User declares to be aware that the Owner may be required to reveal the Data by order of public authorities.
Specific information
Upon request of the User, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.
System logs and maintenance
For needs related to operation and maintenance, this Application and any third-party services used by it may collect system logs, which are files that record interactions and may also contain Personal Data, such as the User’s IP address.
Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page and, if possible, on this Application and, if technically and legally feasible, by sending a notification to Users via any contact information available to the Data Controller. Please therefore consult this page frequently, referring to the date of the last modification indicated at the bottom.
If the changes affect processing based on consent, the Data Controller will collect the User’s consent again, if necessary.
Definitions and legal references
Personal Data (or Data)
Personal data is any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.
Usage Data
This information is collected automatically through this Application (including third-party applications integrated into this Application), including: the IP addresses or domain names of the computers utilized by the User who connects to this Application, the URI (Uniform Resource Identifier) addresses, the time of the request, the method utilized to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server’s response (successful, error, etc.), the country of origin, the characteristics of the browser and operating system utilized by the visitor, the various temporal connotations of the visit (e.g., the time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of pages visited, the parameters relating to the operating system and the User’s IT environment.
User
The individual who uses this Application who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Controller (or Controller)
The natural person, legal person, public administration or any other body which processes Personal Data on behalf of the Controller, as set out in this privacy policy.
Data Controller (or Controller)
The natural person, legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data and the tools used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
This Application
The hardware or software tool by which the Personal Data of Users is collected and processed.
Service
The Service provided by this Application as defined in the relevant terms (if any) on this site/application.
European Union (or EU)
Unless otherwise specified, any reference to the European Union contained in this document shall be deemed to extend to all current member states of the European Union and the European Economic Area.
Cookies
Cookies are Trackers consisting of small sets of data stored in the User’s browser.
Tracker
A Tracker means any technology – e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting – that allows tracking Users, for example by accessing or storing information on the User’s device.
Legal information
Unless otherwise specified, this privacy policy applies exclusively to this Application.